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Contact Us
At DLO, customer service is a 24/7 operation. This department provides immediate phone support and service to physicians, nurses and patients, which may include faxing or providing information over the phone regarding:
- Reports
- Specimen requirements
- Status of a report
- CPT information
- Pricing
- Methodology information
- Any general questions the caller might have
With an established goal of answering phone calls within 20 seconds, it's clear the focus is on taking calls in a timely manner. It's equally important to members of this department to provide quick, accurate answers.
What DLO Asks of Clients and Patients
If you have suggestions for some way DLO can improve its operations or perform in a better or more efficient manner, please let us know. We are always open to changing or modifying operations if that would help us to better support clients. Any suggestions you can provide to help us give the best service possible would be greatly appreciated.
Also, if you're uncertain about which DLO department to approach for information, feel free to contact the Customer Service Department with your question. If they are unable to provide an answer themselves, they'll be happy to redirect your call to a department or individual who can.
Remember, the DLO Customer Service Department is there to be your first line of support.
DLO Customer Service Contact Numbers:
Oklahoma City
- Direct - 405-609-2000, Option 2
- Toll Free - 1-800-891-2917, Option 2
Tulsa
- Direct - 918-294-5300
- Toll Free - 1-800-722-4933
Existing Electronic Connectivity Clients
If you have teleprinters, Care360, or other electronic connections, contact:
Quest Diagnostics' Regional Help Desk - 800-697-9302
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