Blueprint for Wellness Frequently Asked Questions

Questions

General Information

Registration and Scheduling

Screening information

Results and reporting

Physician Health Information Sessions (PHIS)

Answers

What should I expect to experience at a biometric wellness screening?

During a biometric wellness screening, a trained DLO phlebotomist will collect a number of measurements, including height, weight, blood pressure, waist circumference, and a small blood specimen. A screening is typically completed in just 10-15 minutes. The valuable information collected during the screening is used to identify health risks, and these are reported back to you in a private, personal report that helps you understand your results so you can take action to improve your health and well-being.

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How can I sign up to complete my wellness screening?

Download a DLO Direct Blueprint for Wellness order form or pick up a requisition from any participating DLO Patient Service Center (PSC). Complete your screening by taking your completed order form to your local PSC. A DLO phlebotomist will collect payment for your Blueprint screening before they collect your blood and take biometric measurements for your screening. Remember to fast prior to your screeening, as fasting is required for all Blueprint package options.

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What do I do after my screening?

If you have not already done so, you must register at My.QuestForHealth.com. Use the Registration Key and Unique ID provided below. Continue on to create a user name and password. Write this down so you can log in later to view your results. You will build your demographic record which will include your first name, last name, date of birth, gender, full address, phone number and email address. Finally, complete the online health questionnaire.

IMPORTANT: These steps are required in order to receive your results.

  • Use Registration Key: DLOConsumer
  • Your Unique ID: Enter your 10-digit phone number
  • Note: Your Unique ID must be unique to you. If you share your phone line with another person who is also doing this screening, please decide which one should use this number, the other can add an "S" to the end of the phone number to make it unique.
  • Relation: You can skip this field and leave it as is

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What if the My.QuestforHealth.com site says that it can't find my record?

Don't worry, just click "ok" and click the "continue" button again. You will create your participant record in the next steps.

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The page states "No programs available." What does this mean?

This means that your results from your recent screening at a DLO PSC are not ready yet. You will receive an email when your results are ready or you can check back at a later time.

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Why can't I schedule an appointment from the My.Questforhealth.com site?

Unfortunately, DLO does not offer appointment scheduling at this time. Please disregard this link.

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What if the My.QuestforHealth.com site says I already have a user account or that my email is already in use?

If you have previously participated in Blueprint for Wellness through an employer-based screening or health plan, you can unfortunately not use the same username or email address that your previously used for that account at this time. You will need to create another username and use a different email address for this account.

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What if I’ve forgotten my username or password?

If you’ve forgotten your username or password to My.QuestForHealth.com, where you go to complete your health questionnaire and retrieve your online results, follow the below steps to retrieve your login information.

For forgotten username: If you select the “username” link, you will need to provide the email address associated with your account and your date of birth. As long as the email address/date of birth combination provided matches what is on file, you will receive an email with your username.

For forgotten password: If you select the “password” link, you will need to provide your username and date of birth. As long as the username/date of birth combination provided matches what is on file, you will receive an email with a link to reset your password.

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Can I submit my testing to my health insurance company for reimbursement?

No, because you ordered this testing for yourself, it is not reimbursable by health insurance, Medicare, or Medicaid. Payment for the services must be collected prior to screening.

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Can I order tests on my minor child?

No, Blueprint for Wellness testing is not available for anyone under 18 years of age.

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What is involved in the “biometric wellness screening”?

The process takes about 10-15 minutes from the point of check-in to completion. The screening includes biometric measurements (height, weight, blood pressure, and waist circumference), and a blood draw from your arm (venipuncture). Your blood specimen will provide the screening results from the Blueprint Package you selected, described below:

What you will know: Health Heart Blueprint Basic Blueprint Complete Blueprint Enhanced Blueprint
Biometric Measurements
Height, weight, waist circumference, blood pressure
X X X X
Heart Disease
Total cholesterol, HDL, LDL, triglycerides, and total cholesterol/HDL ratio
X X X X
Diabetes
Glucose
X X X X
Diabetes +
Hemoglobin A1c
  X X X
Stroke
hsCRP
  X X X
Kidney Disease
Creatinine and eGFR
    X X
Liver Disease
ALT, AST, GGT, albumin, alkaline phosphatase, bilirubin, globulin, and total protein
    X X
Nutrition
Calcium, ferritin, and iron tests
      X
Other health risks
Vitamin D, thyroid tests, CBC, and uric acid
      X

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What are biometric measurements?

Biometric measurements refer to height and weight, which are used to calculate body mass index (BMI), as well as waist circumference and blood pressure.

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What is BMI (Body Mass Index)?

Studies have demonstrated that BMI is a reliable measure of one’s appropriate weight based on height, although it may not always be a perfect measure. Use of BMI is endorsed by the National Institutes of Health (NIH), and the Centers for Disease Control and Prevention (CDC). According to experts at the CDC, “BMI provides a reliable indicator of body fatness for most people and is used to screen for weight categories that may lead to health problems.” BMI is defined as an individual's body mass (weight) divided by the square of his or her height.

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What is fasting?

Fasting for a lab test means that you should not eat or drink anything except water before having a lab test to ensure the most reliable results.

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Do I really have to fast?

Yes, fasting is required on all Blueprint for Wellness testing To ensure your results provide an accurate depiction of your health, do not eat or drink anything other than waterfor 9-12 hours prior to your screening time. Please drink plenty of water and take any medications as directed by your doctor during the fasting period.

If you did not fast and would like us to perform the test anyway, we will complete your draw and note it on the report for reference.

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Why do I see two charges for different amounts on the receipt for my Blueprint for Wellness screening?

Your receipt for these services will be itemized as a $5 fee for the collection of your biometrics and blood specimen, and a second line item for the Blueprint for Wellness package you selected.

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Are my results confidential?

Yes. We value and understand that your privacy is very important and we have put many steps in place to assure confidentiality. All information obtained from your wellness screening experience is Protected Health Information (PHI) and is secured in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

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How do I get my results?

If you registered online with your email and have completed the health risk assessment, you will receive an email when your results are available to view online, generally within 3-5 days after your screening. You will also receive a confidential, personalized, multi-page report providing current health status and individual risk factors in the mail within 2 to 3 weeks of your blood draw. To view your results online go to My.QuestForHealth.com. To register online, go to My.QuestForHealth.com and under the “Create Account” area enter your Registration Key (DLOConsumer) and your Unique ID (your 10-digit phone number) to register and complete the health risk assessment.

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What happens if I do not complete my health risk assessment questionnaire online?

If you do not register at My.QuestForHealth.com, you will not receive your results. This registration step is necessary in order to match your identity and process your results. If you register, but do not complete the online health risk assessment questionnaire, your results will be delayed, and your report will be downgraded to a version that does not incorporate your self-reported data collected on the health questionnaire. You will have two weeks to complete your health questionnaire following your screening, otherwise your report will be automatically downgraded and your results will be sent out. After this two-week period, you will not have another opportunity to complete the health questionnaire.

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What if I do not receive a notification that my results are ready?

If it has been approximately 5 days since you had your screening, and you did not receive an email that your results are ready, please complete the following steps:

  1. First confirm that you complete your registration at My.QuestForHealth.com.
  2. Confirm that you completed the online health questionnaire, and you clicked “Submit” following the completion of your assessment.

If either of these steps were not complete before, your results will now be processed. Please allow at least 3 days after this step for your results to be ready once you have completed both the screening and the online health questionnaire. If you still do not have results after this time, or you confirmed you completed the My.QuestForHealth.com registration and health questionnaire, you may contact DLO at 800-891-2917 for assistance.

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What should I do with my results after I receive them?

You should receive an email when your results are available online. Please note that results are best viewed on a desktop or laptop computer. We strongly advise that you share these results with your healthcare provider.

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What if I had prior Blueprint testing, will my results be included?

At this time, your results from previous Blueprint for Wellness screening(s) will not be available for viewing online under this account unless you also purchased those through DLO Direct Blueprint for Wellness.

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What is a PHIS?

A Physician Health Information Session (PHIS) is available to you after you receive your Blueprint results. A PHIS enables you to remotely receive health information and recommendations from a board-certified physician, through our partner, PWNHealth. A PHIS allows you to review your abnormal test results with a physician and discuss personalized information related to your results including resources to help make informed decisions about your health.

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Why should I schedule a PHIS?

The PHIS service is available to help you quickly get answers to questions about your screening results from a board-certified physician. For example, if you have a family history of diabetes, and your glucose result was in the high range, you can schedule a time to have a PWNHealth physician discuss what that result means specifically for you, all without a co-pay or any additional fees. These physicians can also help you determine if you need follow-up care.

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How do I schedule my PHIS?

You have two options for scheduling your PHIS, online or by phone:

You can choose to have a physician call you ASAP with the “ASAP” option, usually within 48 hours, or you can schedule a time for a physician to call you at your convenience with the “Schedule” option.

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What is the time commitment for participants in a PHIS?

A PHIS call can last anywhere from 5-20 minutes. The physician’s priority is getting questions answered and getting participants on the path to health improvement, if needed. In some cases, the physician may request to schedule an additional call for more time to discuss your health concerns. Also, you are welcome to schedule another session in the future should you need clarification on the discussion or think of new questions.

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What are the PHIS calls like?

The way the call goes is completely up to you. Physicians are available to answer any questions regarding your wellness screening results, or they can walk through your results with you. PWNHealth wants to make sure you get your health questions answered during the PHIS, so they encourage you to raise any questions you may have around your health concerns. Please note that these wellness information sessions do not include diagnosis or treatment. The goal is to connect you with resources to make healthy choices and follow up on your health care needs.

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