DLO Direct FAQ

Questions

Answers

What test(s) should I order? What should I order if I have a certain condition?

DLO cannot provide guidance on what tests you should order. Our website provides an explanation of each test available through DLO Direct™, but if you are unsure of what tests you would like it is recommended that you speak with your healthcare provider.

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I don't have a primary care healthcare provider. How do I find one in my area?

There are several ways to search for a healthcare provider. You can:

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Can I add tests to my healthcare provider's order?

No, you cannot edit or add to your healthcare provider's order. However, if you would like any of the tests we offer through DLO Direct, we can handle them as a separate order.

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What is fasting?

Fasting for a lab test means that you should not eat or drink anything except water before having a lab test - usually for 8 hours or more - to ensure the most reliable results. DO NOT stop taking your prescription medications. If your healthcare provider advised you to take your medication with food, consult with your healthcare provider before fasting. Tests marked with an "F" on the DLO Direct order form indicate fasting is required for that lab test.

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Do I really have to fast? What if I didn't?

Tests marked with an "F" on the DLO Direct order form indicate fasting is required and will have the most reliable results if you are fasting. If you did not fast and would like us to perform the test anyway, we will complete your draw and note it on the report for reference.

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Can I order tests under another name?

Laboratory tests must be accurately identified and performed on the person whose name is on the specimen. We verify ID so that we know the orders and specimen are accurate.

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Can I order tests on my minor child?

Yes, you may order tests on your child if you are the parent or legal guardian. You must accompany the minor child and be present when the specimen is drawn. See "How do I get results on a minor?" for more details.

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Can I order the tests STAT?

No, STAT tests are reserved for emergency situations. If you are feel that you are having an emergency, please go to the Emergency Room or contact your personal healthcare provider immediately.

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Where do I go to complete my DLO Direct order?

You are welcome to visit any DLO Patient Service Center to complete your DLO Direct order. You can fill out your lab order form on our website or fill out the form when you arrive at the Patient Service Center. For a list of DLO Patient Service Centers, visit our Patient Locations page.

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Can I go to any DLO Patient Service Center listed on your Patient Locations page to have my DLO Direct labs drawn?

While we provide numerous locations across Oklahoma to have your lab work done, we do have some locations that are contracted phlebotomy sites or managed hospitals that will not perform DLO Direct lab draws. These locations are market with an asterisk (*) next to the facility name on the Patient Locations page.

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Can I make an appointment to have my lab work done?

The DLO Patient Service Centers function on a first come, first served basis and do not accept appointments. In most cases, your lab work should be able to be completed in 15 minutes after checking in and making your DLO Direct payment.

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What do I do if I want a test not listed on DLO Direct?

The tests listed on the DLO Direct order form are the only tests DLO currently offers. If you would like a test that is not available through DLO Direct, we recommend that you visit your healthcare provider to discuss your needs. We welcome your suggestions for additional tests that you would like to order or any other feedback about DLO Direct you would like to share by completing the DLO Direct Comment Form.

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Why don't you bill insurance for DLO Direct tests?

Because a healthcare provider has not ordered these tests, DLO is unable to bill insurance, including Medicare and Medicaid. As part of the DLO Direct requirements, you also agree not ask your health insurer, Medicare, Medicaid, or any other federal or state healthcare programs to pay for these tests.

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If I send a copy of the DLO Direct results to my healthcare provider, can you bill insurance?

You are encouraged to share your results with your healthcare provider, but since your healthcare provider did not order these tests, DLO is unable to bill insurance, including Medicare and Medicaid.

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Can you send a copy of the DLO Direct results to my healthcare provider?

No, your healthcare provider did not order these tests so we cannot send a copy of the results. However, when you receive your results, you may share that report with your healthcare provider.

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Can I use my Flex Spending or Health Savings Account to pay for these tests?

This lab testing may qualify for coverage by your Flex Spending or Health Savings Account. We recommend you confirm with your plan before having the testing done if you are unsure of your coverage.

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Why is the cost less / more than when I have a healthcare provider's order?

Prices for these tests, whether ordered by you or your healthcare provider, are similar. Our prices are reviewed and changed occasionally, so they may vary from time to time.

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Can I make a partial payment like I do when my healthcare provider orders testing?

For DLO Direct testing, we only allow payment in full at the time of service. The price is reduced because we don't do any billing or follow-up mailing and we pass that savings on to you. Payment can be made via credit card, check or a money order. Unfortunately, we do not accept cash.

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When will I get my results?

Results for most tests will be available through the MyQuest online web portal within 7-10 business days after your specimen draw. Since lab test results are your private health information, you must use the exact same name and demographic information you included on the DLO Direct order form in order to view your secure results. Your lab results will be linked to your account based on the information you provide on the order form, so your MyQuest account creation information must match exactly to properly view your lab test results. (Example: If you wrote "Michael Smith" on the DLO Direct order form and use "Mike Smith" when creating your MyQuest account, the data will not link. It must be exactly the same.)

If your results are not available on MyQuest after 14 business days, please contact MyQuest Support at myquestsupport@questdiagnostics.com for assistance.

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How do I create a MyQuest account?

To create a MyQuest account, follow the steps on our MyQuest account instruction page.

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How do I get results on a minor?

In order to obtain test results on a minor, a parent or guardian must request caregiver access to register as a "personal representative" with MyQuest.

Note: If you want to be able to receive your dependent's lab results through your MyQuest account, you will be required to upload legal documentation that verifies your status as a personal representative.

To create a dependent account, you must follow these steps:

    1. Go to the "Dependents" page in MyQuest.
    2. Click the "Click here" link under the Personal Representative dependent type.
    3. Type your dependent's information and click "Submit".

You will now be able to manage your dependent's medical information and contacts. To receive lab results, you must provide legal documentation that verifies your authority as a personal representative for that dependent (for example, a birth certificate, court documents, power of attorney, a health proxy, etc.). You will also need to upload your legal documentation, and to do this, you will need an electronic copy. You can take pictures of your documentation with your phone or scan it if you do not already have an electronic copy. Files must be under 1 MB in size and in .png, jpg, or .pdf format.

Once you have uploaded your documentation, your request for access to your dependent's lab results will be reviewed. Approximately two business days after your documentation is uploaded, you should receive an email indicating if your request to receive your dependent's lab results is approved or denied. If you are denied, the email should provide you with information on why your request was denied.

To verify your relationship with your dependent:

  1. Go to the "Dependents" page.
  2. Click the "Receive Lab Results" link next to a dependent and agree to the terms and conditions.
    Note: If you have not already verified your identity, accepted the patient authorization agreement, or agreed to any and all terms and conditions, you will not be able to proceed to the page where you can upload your legal documentation. Any items that you have not completed will automatically appear, and once you have completed any outstanding items, you will be automatically directed to the page where you can upload your legal documentation.
  3. Click the option that most accurately describes your relationship to your dependent, add your legal documentation, and then select the check box to attest that you are the dependent’s Personal Representative.
  4. Select the "I'm not a robot" check box, follow the prompts to verify that you are a person, and then click "Submit".

You will receive an email confirming that your submission was successful. Additionally, in approximately two business days, you will receive an email letting you know if your request to receive your dependent's lab results was accepted or denied.

Caution! Once you have established yourself as a verified personal representative, any changes that you make to your personal information or email address will invalidate your status as a verified personal representative. Additionally, revoking your patient authorization (HIPAA) agreement will invalidate your status as a verified personal representative. This means that you will still be able to access your dependent's information, but will no longer be able to receive lab results.

For more information on this process, visit the Quest Diagnostics Caregivers and Dependents page.

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What do my test results mean?

It is solely your responsibility to promptly discuss all laboratory test results with your healthcare provider. Neither DLO nor its Medical Director will provide interpretation, counseling, consultation, or care recommendations on the basis of any laboratory results provided to you. We do provide some general information on lab tests through our website, dlolab.com, but DLO encourages you to share test results with your healthcare provider.

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