Patient FAQ

Questions

Answers

Why lab services?

Lab test results may offer the first clues to a major disease or provide information that confirms you are healthy. To run a lab test, a patient sample is needed. The sample may be blood, urine, or some cells or tissue; it's different for each test. Once your sample is taken, trained technicians in our lab analyze it. Then, we send the test result to your doctor to help him or her make informed treatment decisions.

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Why is testing important?

Your test results can help establish your "baseline" for future monitoring and give you general information to help you better manage your health.

Here are a few of the many reasons lab testing is recommended:

  1. Staying healthy: Tests often help expose risk factors - important information that can help you and your doctor target lifestyle changes to keep you well.
  2. Early detection: Changes in your health may only become noticeable over time.
  3. Testing can help you identify these potential health conditions early. In general, the earlier a developing condition is detected, the greater the likelihood that your doctor can treat it.
  4. Family history: If you have certain concerns due to your family history, lab tests can help monitor those conditions.
  5. Peace of mind: If you've made lifestyle changes to improve your health, testing can show how successful your efforts have been.

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How can I prepare before getting my test?

When preparing for a lab test, be sure to follow your doctor's instructions. In addition to following that guidance, it is important to:

  • Continue to take any medication as prescribed
  • Wear sleeves that roll up easily if you are taking a blood test
  • Be prepared to provide a urine sample
  • Fast (if you are having a blood test), which means that you should not consume anything but water, plain tea without milk or sugar, or black coffee
  • Drink plenty of water

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Where can I have my sample collected?

Sometimes your sample will be taken in your doctor's office and sent out to a lab for testing. Other times your doctor will send you directly to a DLO Patient Service Center (PSC) for lab testing. With an extensive network of more than 45 PSCs and draw sites, you can find a location close to your doctor's office and where you live and work. To find a nearby PSC, please visit our Patient Service Center Locations page.

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Do I need to make an appointment to have my blood drawn at a Patient Service Center?

At this time, DLO does not currently offer appointment scheduling. However, our goal is to provide service to all patients within 15 minutes of their sign-in time. In fact, the average wait time at a DLO PSC is just under 8 minutes. Additionally, remember that Patient Service Centers are busiest in the early morning when patients who have to fast for testing often choose to arrive. Your wait will usually be shorter if you arrive after 10 a.m.

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What should I bring to my appointment?

You should bring a completed test requisition form from your doctor, which is like a prescription to get lab tests, and your medical insurance card.

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How long should I plan to be at the Patient Service Center?

The average wait time at a DLO PSC is just under 8 minutes. The amount of time it takes to collect a specimen depends on the test(s) you need.

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When will the result be ready?

A typical test result will be reported to your doctor within 24 hours, although sometimes some tests take up to a week or longer for additional consultations.

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How can I find out my test result?

Contact your doctor and request a printed copy of your lab report, or

Get results online
You can get lab results on your mobile device or desktop computer through the MyQuest patient portal.

Get results by fax or mail
To access results by mail or fax, please complete a patient authorization form. Please allow at least 2 weeks for delivery of records.

If you need assistance obtaining the patient authorization form, please call 800.891.2917 and choose option 2 for Customer Service.

Please note: once received, the form generally takes at least 2 weeks to process, however, in certain circumstances it could take up to 30 days to process.

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Can DLO tell me how much I can expect to pay for my tests?

The price you pay for testing at DLO may depend on several factors, including:

  1. Your insurance plan's coverage of lab tests
  2. Your age. For example, if you are 65 or older, Medicare may not pay for some tests that your doctor may consider important
  3. Your healthcare provider's agreement with DLO

You can request specific pricing information at your PSC or contact our Customer Service Department at 405-608-6100 or 800-891-2917.

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What forms of payment are available at DLO?

For your convenience, DLO accepts all four major credit cards (Visa, MasterCard, Discover, and American Express), debit cards, health savings cards, checks, or money orders. Unfortunately, DLO cannot accept cash.

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Will DLO draw my lab work if I have a past due balance?

DLO provides a valuable service as part of managing your health. There is a fee for our services, but we offer convenient options for you to pay your bill, including at the time of service, by mail or through our payment portal. If you have a past due balance from a previous DLO service, you will be required to make a minimum payment based on your outstanding balance before you can receive future services. If you have questions about your bill or past due invoices, please call 1-888-321-0155 to reach our Patient Billing Customer Service department.

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Who is Quest Diagnostics?

DLO is affiliated with Quest Diagnostics, the world's leading provider of diagnostic testing, information and services that patients and doctors need to make better health care decisions. The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics is a pioneer in developing innovative new diagnostic tests and advanced health care information technology solutions that help improve patient care.

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