COVID-19 Patient Information

DLO's top priority is always the health and safety of our patients, employees, and the communities we serve. Part of that commitment is to help you get answers to the many questions you have about the coronavirus disease (COVID-19).

Who should get tested?

It’s important to reach out to your doctor immediately if you have any reason to suspect you have COVID-19.

The Centers for Disease Control and Prevention (CDC) recommends getting tested if you:

  • Experience symptoms (fever, cough, shortness of breath)
  • Have been in close contact with a person with COVID-19
  • Have recently traveled from an area with a widespread outbreak

Don’t wait. Early detection means you can take precautions right away to limit the spread of the illness to those around you.

Where to get tested

If you have any reason to suspect you have COVID-19, it’s important to reach out to your doctor or another authorized healthcare provider immediately for guidance on where to get tested in your community. DLO does not collect COVID-19 test specimens at our patient service centers.

Phlebotomist wearing personal protective equiment at a DLO Patient Service CenterEmployee safeguards

You’ll also see our medical staff wearing protective clothing and masks—this is an extra safeguard recommended by the CDC to protect healthcare professionals.

How COVID-19 testing works

If COVID-19 testing is appropriate for you, your healthcare provider will collect your specimen (for example, nose or throat swab). Your respiratory specimens will then be sent to a lab, such as DLO, for advanced testing.

Testing capacity

Quest Diagnostics, DLO's joint venture partner, is performing the testing. Since Quest began processing the highly complex COVID-19 tests on March 9, they have steadily increased testing capacity to meet the evolving needs of healthcare providers and patients in our communities. Due to the high demand for testing, delays in results may occur.

Getting test results through MyQuest

Confirm that your healthcare provider is sending your test specimens to DLO for processing. If so, your test results can be automatically sent to you through the secure MyQuest™ online portal. This is typically the quickest way to get results.

Don’t have MyQuest?

Sign up now to get your COVID-19 test results online.

Need help creating a MyQuest account?

If you need assistance creating an account, visit our MyQuest Account Creation Guide page.

LAUNCH MYQUEST

COVID-19 or the flu?

Symptoms of COVID-19 mimic the flu, but it’s important to take either illness very seriously. Speak with your doctor to determine if your symptoms call for COVID-19 or flu testing.

COVID-19 testing emergency use authorization (EUA)

  • This test has not been FDA cleared or approved;
  • This test has been authorized by FDA under an EUA for use by authorized laboratories;
  • This test has been authorized only for the detection of nucleic acid from SARS-CoV-2, not for any other viruses or pathogens; and
  • This test is only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of in vitro diagnostic tests for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1), unless the authorization is terminated or revoked sooner

Simple steps for prevention

Protect yourself and your loved ones from COVID-19 with simple prevention methods. The CDC recommends that you:

  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue
  • Clean and disinfect frequently touched surfaces
  • Wash your hands often with soap and water

See more CDC Resources

FAQs

What is COVID-19?

COVID-19 (formally known as 2019-nCoV) is the name for the respiratory syndrome caused by infection with severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). The World Health Organization recently declared COVID-19 an international public health emergency.

Does DLO provide testing for COVID-19?

Yes. Through Quest Diagnostics, DLO is one of the labs processing the complex COVID-19 testing during this public health emergency. Keep in mind that you need to contact a doctor or authorized healthcare provider to have your specimen collected (for example, nose or throat swab). You cannot go to a DLO patient service center for COVID-19 related testing.

Is Quest increasing its testing capacity to meet demand?

Yes. Quest has steadily increased COVID-19 testing capacity to meet the growing demands of both healthcare providers and patients in our communities.

How do I get tested for COVID-19?

If you suspect you may have COVID-19, contact your doctor or an authorized healthcare provider immediately for guidance. Your doctor can review your symptoms to determine what appropriate testing is needed. If COVID-19 testing makes sense for you, your doctor will direct you where to get tested, which includes collecting your specimens (for example, nose or throat swab). Your respiratory specimens will be sent to a lab, such as DLO, for advanced testing.

How do I get COVID-19 test results?

There are multiple ways to get your test results. Your doctor will call you, or you can get them online through our secure MyQuest™ portal. MyQuest is typically the fastest way to get your results; however, it can only access your results if your doctor sent your test specimens to DLO. If you don’t already have a MyQuest account, signing up is free and easy.

Can I go to a DLO patient service center to be tested?

No. You must reach out to your doctor or an authorized healthcare provider for guidance on you where to get tested, which includes collecting your specimens (for example, nose or throat swab). DLO does not collect COVID-19 test specimens at our patient service centers. The respiratory specimens collected by your healthcare provider are then sent to labs like DLO to process the tests.

Is it safe to go to a DLO patient service center for other testing services not related to COVID-19?

Yes. DLO has strong safety procedures in place at all times. These protect patients and employees from coming in contact with any infectious diseases. During the COVID-19 public health crisis, we have taken more precautions. Strengthened measures include:

  • Providing gloves to patients as requested
  • Disinfecting all surfaces more frequently
  • Washing hands more frequently
  • Enhanced COVID-19 safety training for employees

Also, patients who suspect they have COVID-19 should not come to our patient service centers. They should contact their doctor or an authorized healthcare provider.

Can I order this test online for myself?

No. If you suspect you have COVID-19, contact your doctor or an authorized healthcare provider. If testing is right for you, your doctor will direct you where to get tested, which includes collecting your specimens (for example, nose or throat swab). Those respiratory specimens are then sent to labs like DLO to process the tests. COVID-19 testing cannot be performed through DLO Direct, our consumer-initiated testing program.

Still have questions?

For answers to more questions about COVID-19, healthcare providers and patients are welcome to call 866-404-1550, the national call center provided by Quest Diagnostics. This call center can provide answers to many questions, but they cannot provide answers regarding patient results.

CDC COVID-19 test statements:

The test has not been FDA cleared or approved or authorized. The test has been validated according to CLIA, but FDA’s independent review of this validation is pending.